- Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention. We service customers as small as 10 users, up to multinational enterprises. […]
- Become the owner of your tickets by digging in to solve the problem, or escalate to a higher technical tier when appropriate. […]
Advocate for each customer problem, keeping their business at the forefront of your troubleshooting process. […]
- Responsible for proactive and reactive Incident Response as a result of network, system or service anomalies. […]
- Identify and drive opportunities...