You will be accountable for implementing ITSM processes based on the ITIL framework, ensuring that they are aligned to IT and business needs. You will translate and optimize processes in the ITSM tool. You will be responsible for working with other technology leads to design, test and implement end to end workflows and other automation within the tool. Additionally, you will be responsible for documenting new business requirements, implementation and testing of solutions within the tool, and final sign-off with the business and internal stakeholders. […]
Understanding of concepts, tools, and features...