Agents are tasked with responding to customer inquiries concerning the various products and services available through multiple communication channels such as phone, chat, web forms, email, and social media. The role involves assisting customers while ensuring that all interactions are well-documented. […]
Agents are expected to provide outstanding customer service during every interaction by adhering to account protocols and effectively meeting Line of Business (LOB) performance targets. This includes delivering prompt responses, resolving issues, and maintaining professional communication standards...