Staff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer satisfaction and product reliability. […]
Address escalated technical issues from Tier I support, providing in-depth troubleshooting and resolution.
Collaborate with engineering teams to identify, document, and resolve product defects.
Conduct in...