Responsible for the day-to-day quality and integrity of the Incident Management process (real time) […]
Monitor and identify information including but not limited to ticket avoidance and shift left opportunities on a recurring basis […]
Responsible to monitor, analyze and act upon the contacts submitted to the global IT Specialist Level 1 staff
Facilitate, initiate and/or propose actions to ensure the highest standard of customer service in accordance with Stefanini values and contractual agreements.
Exercise processes and methods to ensure that service expectation thresholds are met to include...