Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
Modifies and presents training programs for representatives/agents.
Tracks and analyzes training programs by examining agent performance.
Recommends changes to training programs.
Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.
Participates in identifying program needs, obtaining technical data and scheduling...