Analyze the impact of volume, AHT and shrinkage on staffing requirement
Maintain operational forecast variance to plan
Advice on staffing needs and performance issues impacting service levels to the WFM lead in a timely manner
Analyze staffing plans and ensure that the delivery locations are appropriately staffed based on client requirements and internal capacity plan numbers
Assist WFM lead with forecasting and capacity planning process through monthly discussion and graphical analysis of volumes, AHT and volumedrivers
Establish a professional and collaborative working relationship with the client
Maintain...