We are looking for a Partner Escalation Specialist who will support and improve the operations of client Solution Partners. The Solution Partners are mostly consulting companies and/or software resellers delivering sales and/or delivery support of Atlassian software for end-customers.
In this role, you will focus on a selected cohort of partners and support them by providing operational support, responding to ticket escalations and keeping track of outstanding questions or issues.
This requires you to have strong organizational and communication skills, a knack for problem solving and a sense of...