We are seeking an experienced, results-driven Call Centre Manager to lead and develop our multi-channel contact centre operations across Health, Motor, Travel, Personal Accident, and other non-life insurance pillars. The successful candidate will oversee three teams—Sales, Renewals, and Inbound Support— comprising approximately 20 to 25 telemarketers. […]
▪ Creating and implementing comprehensive training programs for new hires and existing staff to ensure consistent skill development across all three teams. This includes developing product knowledge, communication skills, and technical proficiency...