Location: Cebu City Onsite […]
Qualifications & Experience:
Minimum 4-5 years of experience as a QA Manager (travel account or telco preferred).
Must be a college level (at least 2nd year completed).
Strong background in quality assurance methodologies and performance management.
Excellent leadership, analytical, and communication skills. […]
Lead and manage the quality assurance team for the travel account.
Monitor, evaluate, and enhance call quality to ensure adherence to business objectives.
Implement QA strategies to improve agent performance and customer satisfaction.
Work closely with stakeholders...