Deliver high-quality and effective customer service via telephone, email, and live chat.
Achieve and surpass the required service targets.
Schedule bookings over the phone and via online channels.
Actively monitor orders through to completion and proactively identify potential collection and delivery delays or difficulties.
Liaise directly with our couriers and their customer service representatives to resolve customer issues and improve the customer experience.
Identify and provide proactive recommendations to Sherpr to enhance the customer experience. […]
Skills and preferred qualifications
2+...