Provide frontline support for both hardware and software issues via telephone or remote assistance in a timely manner […]
Escalating technical support issues internally and externally with manufacturers (Microsoft, Dell). Working remotely with OEM support teams to coordinate and complete repairs.
Monitoring client IT systems Up/Down alerts. Respond within SLA to outage events.
Perform Windows OS patching and security updates as assigned.
Create Technical Documentation and Knowledge Base articles for common troubleshooting and resolutions. […]
Business application support (Microsoft Office, Outlook...