Job Functions:
Incident Management role is to assist the Technical Service team to oversee all cases that requires Service Partner intervention and to ensure Service Partner resources are always available. […]
Oversee incidents requiring Service Partner intervention to ensure timely resolution and end-user satisfaction.
Maintain positive relationships with service partners.
Keep Service Partner Database updated.
Identify improvement opportunities and implement corrective measures.
Monitor financial activities, performance, and documentation.
Manage and review business operations.
Develop and implement...