Coordinating with clients
Represent the company on the front line and deliver professional client experience
Recommend improvements to process and own your own success
Coordinate and collaborate with the Customer Service & Support Manager
Resolve product or service problems by clarifying the customer's concern; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and evolve as needed and required.
Identify and assess customers' needs to achieve excellent customer experience.