Job Summary As an Associate Support Engineer, you will categorize and identify events, incidents, changes, and problems, ensuring that customer environments are maintained and service outages are minimized. […]
Job Description Incident management of multiple customer environments simultaneously. […]
Completing standard MAC (Move, Add, Change) procedures for all managed customers, following documented processes. […]
Analyzing customer environments and preparing Quarterly Business Review reports, providing recommendations for continuous improvements. […]
Availability to work various shifts covering...