Deals with hardware and application support queries and issues reported to the support desk
Take ownership and responsibility of issues from start through to a successful resolution […]
The duties require that the Helpdesk Desk Agent receives and logs queries using some applications such as Zendesk, Live Person and other Helpdesk related applications.
Develop sound understanding of Helpdesk operations and related applications and systems as well as business-related processes and procedures.
Develop technical knowledge of each system within the company profile and specialized knowledge of certain...