This position is responsible for developing client ramp up plans by analyzing trends, modeling AHT, attrition, scheduling scenarios, and interpreting future client needs. Building ramp up plans that are easily understood and communicated to client services and support services needs, which is critical for success. Interprets information gained from many sources including Aspect eWFM software, client provided forecast, and client services inputs and assumptions. This position is also responsible for developing fifteen (15) minute to thirty (30) minute Start/Stop Time interval for all generated schedules...