Log, prioritize, and track incidents using ticketing system (4me / Xurrent). Utilize the knowledge base for first-call resolution and maintain accurate records of issues and solutions.
Work closely with the IT Manager and Level 2 support staff on escalated issues and vendor management. […]
Assist in the monitoring and maintenance of IT systems, including MS Teams, SharePoint, and InTune / Autopilot.
Contribute to the knowledge base, developing FAQs and guides for common issues. Maintain documentation for system configurations and processes. […]
Our client based in Australia specializes in helping...