• Platform Development: Develop and configure ServiceNow applications and modules based on business requirements, ensuring adherence to best practices in code quality and performance meeting or exceeding the SLA(s). […]
• Troubleshooting & Issue Resolution: Identify, troubleshoot, and resolve technical issues in the ServiceNow environment, providing technical support to resolve system incidents and problems meeting or exceeding the SLA(s). […]
• Documentation & Knowledge Sharing: Ensure comprehensive documentation of solutions, configurations, and processes, and facilitate knowledge-sharing sessions...