We are seeking a dynamic and experienced Operations Supervisor to lead a team within our Customer Service function, specializing in post-sale technical and non-technical support. This role is ideal for candidates with a strong background in Insurance, Banking, or Financial Services and a passion for delivering exceptional customer experiences.
The Operations Supervisor is responsible for overseeing day-to-day activities, supporting continuous process improvements, and ensuring service excellence across multiple customer service channels—including call centers, online platforms, and walk-in centers...