Answer CRM-related questions from agents and provide training if needed.
Service inbound leads from sign calls and online sources and determine where they are in the buying/selling process.
Immediate response and scrubbing of the leads. (adding labels, activating drip campaigns, sending welcome text or emails, assigning lead to agents) […]
Nurturing all leads through steady communication (email and text) until the leads are ready to talk or meet with an agent. […]
Keep track of completed tasks and goals to measure lead conversion ratio and meet performance benchmarks. […]
Cascade updates regarding...