• Investigate and resolve system issues: Work with business users to gather requirements, create change plans, and define test plans for system fixes and enhancements.
• System configuration: Implement approved changes, write functional specifications, coordinate with developers, and perform testing.
• User acceptance testing: Ensure business users test and approve changes before implementing them in production without disrupting existing functionality. […]
• Documentation: Maintain documentation for system changes, including configuration, process design, business procedures, and training materials...