Technical Helpdesk Analyst may perform one or more of the following: […]
Respond to queries from all calls, portal, emails, chats from the client […]
Learn fundamental operations of commonly used software, hardware and other […]
Follow standard service desk operating procedures by accurately logging all […]
Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & […]
Manage all queries or escalate if not resolve as per the defined helpdesk policies […]
Pass on any feedback, suggestions, escalations by customers to the appropriate […]
Troubleshoots via the phone hardware, software...