Field Services Incident Management's role is to support Technical Service team to oversee all cases that require Field Engineer intervention and to ensure Field Engineer, internal or external, resources are always available. […]
1) Engage TRT field engineer or service partner engineer, should TRT field engineer is not available, tickets require onsite intervention. […]
Negotiating and engaging the appropriate service partner for the ticket considering the cost, SeP capability and the complexity of the ticket. […]
Engaging the appropriate field engineer for the ticket considering FE capability,...