· Should have excellent analytical skills, Training Need Identification (TNI), Change control and ability to work independently […]
· On boarding the new hire staff to the customer service role. This includes structured and intensive new hire training and the topics covered would be around product, process, culture, cadence and so on. 30% of the time is spent in mock calls, scenario based discussions and feedback sessions.
· Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as...