As our Quality Analyst you will report to the CustomerExperience lead and focus on managing and resolving customer disputes throughInternal and External Dispute Resolution frameworks (IDR & EDR). This role willalso involve independent quality assurance to ensure customer facing staff arecompliant in their interaction with customers and internal processes. […]
Handling and investigating escalated customer complaints promptly and professionally by building strong relationships with dissatisfied customers, understand their needs, and provide fast, clear solutions to ensure customer satisfaction. […]
Identifying...