The Tier 2 Call Taker plays a critical role in managing escalated customer inquiries, troubleshooting service-related issues, and assisting with appointment scheduling for home services. This role requires excellent communication, problem-solving, and organizational skills to ensure customer satisfaction and operational efficiency. […]
Manage complex customer inquiries and resolve escalated issues from Tier 1 agents.
Provide advanced troubleshooting for home service concerns and scheduling conflicts.
De-escalate situations and offer effective solutions to ensure customer retention. […]
Assist customers...