- Leverage available cyber security capabilities to contain security incidents to prevent the lateral spread of malware or lateral movement of attackers. […]
- Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention. We service customers as small as 10 users, up to multi-national enterprises.
- Follow pre-defined playbooks and runbooks and collaborate with other technical resources, where appropriate. […]
- Remain cognizant of customer service-level agreements and strive to meet or exceed them on a regular basis. […]
- Collaborate...