The Quality Analyst 1 in CBPS is a developing professional role. This role identifies policy and applies specialty knowledge in monitoring and assessing calls. Develops working knowledge of businesses practices and standards. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality evaluations being provided to Operations. […]
Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc. […]
Makes evaluative judgments to solve problems...