Perform basic computer troubleshooting on clients workstations.
Provide first-level technical support and preliminary investigation for customer issues and service requests. […]
Daily checking and monitoring of office network condition and status (internet connection, VPN, company system, etc.)
Provide helpdesk support and resolve problems to the end users satisfaction.
Talk to clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. […]
Daily update on the daily task monitoring to keep an updated list of support concerns and pending...