We are seeking an IT Service Manager to lead and enhance IT Service Management (ITSM) processes in a dynamic and evolving IT organization. In this role, you will drive service excellence, optimize workflows, and ensure efficient IT operations while fostering collaboration across teams and stakeholders. […]
Oversee and continuously improve ITSM processes across support, operations, and IT services. […]
Act as the Product Owner for the ITSM platform, Freshservice, ensuring its effective use and development.
Establish and monitor SLA, OLA, and KPI metrics to measure and optimize IT performance.
Drive...