The Merchant Operations Representative for the company will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the organization, and focused on improving processes and issues found to ensure a great customer (admin, merchant, and clerk) experience.
In this role, they will own, monitor and improve merchant support metrics (e.g. onboarding turnaround time, requirement completeness...