Workforce Management Real Time Analyst to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting. […]
•Generates schedules accordingly to meet the business requirements enabling superior customer service […]
•Monitors the queue in real-time while tracking, documenting, and communicating agent activity on multiple lines of businesses […]
•Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of data. […]
•Regularly performs...