Schedule: Must be amenable to work on any shift […]
— Provide excellent proactive support in line with each customer contract and along with customer management in handling priorities and escalation management as part of support services delivery.
— This will require a combination of 1st and 2nd level support of customers. Each team members will take responsibility of their assigned calls, manage each request correctly, respond efficiently and communicate clearly to ensure the customer's complete satisfaction.
— Team members will also contribute towards the ongoing transformation of our products...