A Communications Trainer responsible for evaluating offshore agents to ensure adherence to communication and language acceptability standards. This individual is also responsible for providing coaching/feedback to offshore agents in order to develop their communication skills. […]
Create learning experiences that equip candidates with the necessary communication, professional and BPO-specific skills to increase their employability at the company.
Track and analyze effectiveness of training programs by examining candidates performance.
Recommend changes to training programs or solutions to known...