1. Serving as the first point of contact for customers seeking technical assistance over the phone or email.
2. Performing remote troubleshooting through diagnostic techniques and pertinent questions.
3. Determining the best solution based on the issue and details provided by customers. […]
1, Education: A bachelor's degree in computer science, information technology, or any related field.
2. Technical Knowledge: A strong understanding of computer hardware, software, and operating systems. Knowledge of common software applications and troubleshooting techniques.
3. Customer Service Skills: Excellent...