1. Provides user support be it via phone or email, on-site or off-site to all reported IT – related problems and/or issues as received both from Head Office, branches or subsidiary users.
2. Performs installation, troubleshooting and isolation of technical problems reported, both hardware and software related, be it in-house or 3rd-party and provides appropriate solutions, recommendations and escalation.
3. Set-up, configure and deploy new, replacement, additional and/or service unit IT equipment based on the standard configuration for Head Office, Branches and Subsidiaries as deemed necessary...