Deploy, configure, and support corporate network infrastructure.
Provide level 2/3 support and troubleshooting to resolve issues within SLA. […]
Work with different teams for efficient and effective communication of ideas regarding the working of different network components and operational work.
Respond to all incident calls inclusive of emails and other forms of communications for Firewall related issues and problems reported.
Perform problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem.
Escalate the problem to vendors...