Make inbound and outbound calls in response to customer inquiries
Capture additional information from the customer, screening the customer for their interest in the client’s product or service, and/or warm transferring the customer to a provider of a service
Work on a single program or be asked to handle several programs during a typical work day
Responsibility for researching and resolving complaints to ensure customer retention and satisfaction.
Respond to inquiries and provide additional information as needed to deliver a patient-centered service and promote a positive impression of the organization...