Responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication while ensuring forecast alignment with strategic goals
Responsible for the overall oversight of WFM tasks and strategies to include Forecasting and capacity planning, Scheduling, and Real-time monitoring.
Interface with leaders to understand the fast-changing business needs and make updates where necessary
Lead projects and improvements to drive efficiencies in the team
Coordinates with third-party partners on the headcount requirements and monitors agency performance...