MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. […]
A Blended Call Center Agent is a customer service professional who handles customer inquiries, requests, and issues through various communication channels, including email, chat, inbound voice calls, and outbound voice calls . They provide exceptional service, resolve concerns, process orders, and maintain customer satisfaction...