Excellent customer service skills with an ability to effectively manage difficult customers and situations whilst remaining calm and in control […]
Answer inbound phone calls in accordance with agreed KPI’s and ensure agreed customer service levels are maintained
Undertake first call problem resolution for all relevant customer enquiries and for all escalated customer enquiries ensure they are followed up and managed in a timely manner […]
Review all referred credit limits in accordance with the agreed risk matrix and make considered and appropriate recommendations to the relevant approver […]
Conduct...