• Supervise, coach, and mentor a team of customer service representatives to achieve performance targets.
• Monitor team productivity, quality, and adherence to company policies and procedures.
• Analyze performance metrics and implement strategies to improve efficiency and customer satisfaction. […]
• Conduct regular team meetings, training sessions, and performance reviews.
• Collaborate with management and other departments to drive operational improvements. […]
• Maintain a positive and motivating work environment to enhance employee engagement. […]
• Bachelor’s degree in Business Administration...