Workforce Management Supervisor
Location: Mckinley
Shift: Shifting Schedule […]
Target Start Date: ASAP
Requirements/Required Skills:
Extensive knowledge and experience in Workforce Management (WFM) […]
The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will ensure that workforce management processes are efficiently implemented and monitor the performance of training programs across the contact center. The role also includes overseeing contact center quality issues and supporting...