As a Customer Service Manager, you will oversee customer support operations, ensuring seamless service delivery and process improvements. This role requires comprehensive knowledge of customer service practices, strong leadership skills, and the ability to enhance day-to-day activities for optimal performance. […]
Manage and supervise customer service teams, including remote and distribution center support.
Oversee customer interactions via phone, chat, and walk-in service centers, ensuring high-quality service.
Analyze customer issues and implement resolution strategies to improve satisfaction...