You will be responsible for overseeing all aspects of customer care operations, ensuring exceptional service delivery at every touchpoint. This includes handling escalations, technical field support, and optimizing branch and customer experience center operations. You will implement strategic initiatives to drive customer satisfaction, churn management, and operational efficiency.
As the leader of the team, you will focus on continuous improvement, vendor performance management, and the execution of customer retention strategies. You will work cross-functionally to ensure the team consistently...