Respond to customer inquiries in a timely and professional manner via phone, email, or chat.
Provide accurate information regarding products, services, and policies.
Resolve customer complaints and issues with empathy and efficiency.
Process orders, returns, and exchanges accurately.
Maintain detailed records of customer interactions and transactions.
Work collaboratively with other departments to resolve customer concerns.
Follow up with customers to ensure satisfaction and issue resolution.
Stay up to date on product knowledge and company policies. […]
High school diploma or equivalent (some...