Work Setup: Onsite (17th Floor, Central Bloc, Cebu IT Park) […]
We are seeking an experienced Team Lead to oversee a team of customer support representatives in the financial and cryptocurrency industry. The ideal candidate will have a strong background in managing teams, preferably in banking operations, and will be responsible for ensuring high-quality service delivery through voice and non-voice support channels. […]
Supervise, mentor, and support a team of customer support representatives.
Monitor team performance, ensuring that key performance indicators (KPIs) and service level agreements...