Actively listen to customers to understand their issues or concerns
Provide daily technical support services for information technology and cable services establishments
Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
Document and track customer issues using a ticketing system to ensure quick resolution
Explain highly technical details to customers using simple understandable terms […]
Follow-up on customers to ensure their issues are completely resolved […]
A degree in a relevant field such as telecommunications, electronics, or broadcasting.
Strong...