Customer Service - Operational Excellence Assistant Manager BGC Taguig […]
WFM & Scheduling support. Liaison with BEC team to close loop the requirement and schedules. […]
Support in hiring from a Domain perspective to ensure we have right candidates […]
Requirement gathering and training plan from a CS perspective (CS 100, CS 200 and any Customized training plan) for engagements. Liaison with CDG team to align trainer and completion.
Customer Service Basics/ Technical training for engagements Facilitate […]
Relevant years of experience: 5 years minimum BPO experience in customer service […]
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